Managed IT Plans

Managed IT Plans
Scaled To Your Business.

Every managed service relationship opens with The Prove-It Period: 90 days of onboarding, stabilization, documentation, and support before choosing the ongoing support plan.

The Prove-It Period

90 Days to Earn Your Trust

Many IT providers ask for a long contract before you know how they support your team. The Prove-It Period inverts that: 90 days to onboard, stabilize, document, monitor, and support your environment before you choose the ongoing support plan.

We do not ask for long-term commitment up front. We earn it.

Essentials

GridLogic Essentials

The Prove-It Period

$99/user/mo

Business-hours support model
Ongoing Support Plan

$79/user/mo

Save $20/user/mo

A foundational managed IT plan: Microsoft 365 administration, Intune plus Level.io on one device per user, business-hours tickets, and a monthly service summary.

  • Sold stack
  • Microsoft 365 Administration
  • Intune MDM and Patching
  • Level.io 24/7 Sensors
  • Baseline Security Controls
  • Support and reporting
  • FreeITSM Tickets, Mon–Fri 7:00–5:00
  • One Managed Device Per User
  • Monthly Service Summary
Start The Prove-It Period
Recommended
Professional

GridLogic Professional

The Prove-It Period

$149/user/mo

Business-hours support model
Ongoing Support Plan

Contact us for pricing

A full managed IT plan for growing teams that need Microsoft 365 cleanup, stronger security setup, and priority handling during business hours.

  • Managed service coverage
  • Everything in Essentials
  • Microsoft 365 Cleanup and Management
  • Managed security
  • Advanced Threat Protection Setup
  • Backup-Related Alert Review
  • Support and reporting
  • Priority Business-Hours Support
Start The Prove-It Period
Premium

GridLogic Premium

Custom pricing

Call or contact us for details

(904) 298-7502 Contact us

A comprehensive managed IT plan for businesses that need senior-led support, recurring planning, stronger security operations, governance, and compliance support.

  • Support and reporting
  • Everything in Professional
  • Compliance and Governance Support
  • Managed security
  • In-Scope Restore of Your Existing Backup
  • Security Awareness Program
  • Senior-led service
  • Dedicated Senior Technical Lead
Start The Prove-It Period
Essentials ongoing clients save $20/user every month after The Prove-It Period. Professional and Premium ongoing rates are quoted when you contact us.

What every plan includes

  • Sold stack: Microsoft Intune (MDM and patching), Level.io (24/7 sensors), and FreeITSM tickets
  • Human support Monday–Friday, 7:00 AM–5:00 PM
  • One managed device per user unless extra devices are quoted
  • Critical Level.io alerts can wake someone; that is monitoring, not a 24/7 help desk
  • Onsite help as needed when remote work cannot finish and the visit is in the agreement — same-day arrival is not promised

What is not included unless quoted

  • A GridLogic-owned backup product (no Veeam, Datto, Cove, Acronis, or Microsoft 365 Backup SKU)
  • Restores of a customer’s existing backup unless that work is in the MSA and a named contact signs off
  • After-hours human desk work, unless separately arranged
  • Project work, migrations, and net-new builds outside the Prove-It or ongoing plan
  • A 24/7 staffed help desk
How It Works

The Prove-It Period
Step by Step

01

Managed IT Onboarding Begins Day One

The Prove-It Period starts with no long-term commitment. Your team gets real onboarding, support process setup, Microsoft 365 review, endpoint visibility, and documentation work from the start.

02

Stabilization Arrives, Not Promises

In the first 90 days, GridLogic IT inventories the environment, improves urgent risks, documents the support model, sets monitoring expectations, and builds an improvement roadmap you keep.

03

You Decide on the Ongoing Plan

At the end of onboarding, you have seen the support model in action. Continue as an ongoing managed IT client—Essentials drops by $20 per user per month, and higher-tier rates are confirmed when you contact us. If GridLogic has not earned it, walk away with the documentation and no penalty.

04

Managed Service, Not a Lock-In

The relationship has to keep earning its place through useful support, practical monitoring, clear documentation, and decisions that help the business.