GridLogic IT is a Jacksonville, FL Microsoft managed IT provider (MSP). We handle the core IT a small business needs - support, Microsoft 365, devices, and security. Start with a 90-day Prove-It Period before any long agreement.
Microsoft 365
Entra ID
SharePoint
Intune
Defender
Exchange Online
Teams
Copilot
Azure
GridLogic IT is built around remote-first managed IT support, Microsoft 365 administration, endpoint management, cybersecurity, and an AI governance specialty. Jacksonville-area onsite help is available as needed when remote support cannot finish and the visit is covered under your agreement.
Support, monitoring, Microsoft 365 management, endpoints, security, backups, documentation, and planning under one small-business managed IT model.
Business-hours human support backed by managed endpoint standards. GridLogic helps with tickets, onboarding, offboarding, Windows and macOS devices, vendor coordination, documentation, and quarterly IT planning.
Day-to-day Microsoft 365 administration plus cleanup and migration work when needed. GridLogic manages users, licensing, email, Teams, SharePoint, OneDrive, identity, and the policies that keep the tenant usable and secure.
Managed security controls for small businesses: 24/7 RMM monitoring and alerting, Microsoft Defender configuration, Conditional Access, patch visibility, identity hardening, and backup-related monitoring for disk, offline agents, and existing backup jobs.
GridLogic IT covers the core managed IT work most small businesses need: Microsoft 365 administration, Intune and Level.io endpoint management, business-hours support, ticket triage, cybersecurity configuration, backup-related monitoring, vendor coordination, documentation, and recurring IT planning.
GridLogic IT provides 24/7 RMM monitoring and alerting through Level.io sensors. Those sensors can wake someone for a critical alert. The human support desk and ticket handling run Monday through Friday, 7:00 AM–5:00 PM, unless after-hours human work is separately arranged. This is not a 24/7 help desk.
Yes, on an as-needed basis. If an issue cannot be finished remotely and onsite work is covered under your MSA, we schedule a visit. Same-day arrival is not promised. In the Jacksonville area, onsite support is typically expected within 24 hours. Southeast visits follow the same in-scope model, with more lead time so travel can be planned. Exact coverage is defined in your agreement.
GridLogic does not sell a named backup appliance. Intune and Level.io watch disk, offline agents, and backup-related alerts on systems you already have. If a restore is needed, we seek sign-off from your named contact first and run it only when that work is in your MSA.
GridLogic IT is Microsoft-focused and senior-led. You still get practical support, tickets, monitoring, devices, security, and planning, but the work is documented and handled with deep Microsoft 365, Entra ID, Intune, Defender, Purview, and Copilot experience.
Yes. GridLogic IT can audit and stabilize an existing Microsoft 365 environment, clean up identity and admin settings, configure security controls you already license, enroll devices, document the environment, and then manage it through an ongoing support plan.
The Prove-It Period is a 90-day managed IT onboarding and stabilization period. GridLogic inventories the environment, improves Microsoft 365 and endpoint controls, sets up monitoring expectations, documents the support model, and proves the relationship before you choose the ongoing support plan.
Yes. Clients may end during the 90-day Prove-It Period with 30 days written notice. No penalties apply, and the documentation, baseline findings, and improvement plan created during onboarding remain with the client.
The Prove-It Period front-loads managed IT onboarding: inventory, cleanup, documentation, monitoring setup, security baselines, and support-process stabilization. Once the environment is documented and operating under the managed service model, the ongoing per-user rate drops by $20 per user per month.
Yes. The baseline findings, documentation, and improvement roadmap created during The Prove-It Period stay with the client. GridLogic IT does not hold practical environment knowledge hostage if the relationship is not continued.
Tell us what you need managed. We typically reply the same business day with a complimentary call, and a 90-day Prove-It plan if it is a fit.
Jacksonville HQ · remote nationwide
We’ll follow up shortly. If you would rather pick a time now, you can book a call or email sales@gridlogicit.com.