How It Works

Five Operating Phases.
One Accountable Team.

GridLogic starts by stabilizing the environment, then keeps support, monitoring, documentation, security, and planning moving as an ongoing managed service.

01

Onboarding

The Prove-It Period starts with account, device, Microsoft 365, security, backup, vendor, and documentation discovery so support can begin from facts instead of guesswork.

  • Business and user support map
  • Tenant and endpoint inventory
  • Licensing and vendor review
  • Ticket and escalation setup
02

Stabilization

GridLogic handles the high-value cleanup first: identity gaps, device visibility, Microsoft 365 settings, backup readiness, access risk, and the support items causing daily friction.

  • Security baseline review
  • Identity and access cleanup
  • Backup readiness check
  • Priority support issue triage
03

Monitoring

Managed endpoints are brought under RMM visibility for 24/7 monitoring and alerting. Human support remains business-hours unless separately arranged.

  • RMM monitoring and alerting
  • Endpoint and patch visibility
  • Defender and identity signals
  • Operational alert routing
04

Support

Users get a clear support path during business hours while GridLogic manages Microsoft 365, endpoints, vendors, security controls, onboarding, offboarding, and recurring service requests.

  • Business-hours ticket handling
  • Microsoft 365 administration
  • Endpoint and access support
  • Vendor coordination
05

Review & Planning

The managed IT relationship stays useful through documentation updates, quarterly planning, recurring security review, backup-readiness review, and practical recommendations leadership can act on.

  • Operations runbook updates
  • Quarterly IT planning
  • Security and backup review
  • Lifecycle and budget guidance