Five Operating Phases.
One Accountable Team.
GridLogic starts by stabilizing the environment, then keeps support, monitoring, documentation, security, and planning moving as an ongoing managed service.
Onboarding
The Prove-It Period starts with account, device, Microsoft 365, security, backup, vendor, and documentation discovery so support can begin from facts instead of guesswork.
- Business and user support map
- Tenant and endpoint inventory
- Licensing and vendor review
- Ticket portal and escalation setup
Stabilization
GridLogic handles the high-value cleanup first: identity gaps, device visibility, Microsoft 365 settings, backup readiness, access risk, and the support items causing daily friction.
- Security baseline review
- Identity and access cleanup
- Backup readiness check
- Priority support issue triage
Monitoring
Managed endpoints are brought under RMM visibility for 24/7 monitoring and alerting. Human support remains business-hours unless separately arranged.
- RMM monitoring and alerting
- Endpoint and patch visibility
- Defender and identity signals
- Operational alert routing
Support
Users get a clear support path during business hours while GridLogic manages Microsoft 365, endpoints, vendors, security controls, onboarding, offboarding, and recurring service requests. Onsite visits are scheduled as needed when remote support cannot finish and the work is in scope.
- Business-hours tickets at support.gridlogicit.com
- Microsoft 365 administration
- As-needed onsite when in scope
- Vendor coordination
Review & Planning
The managed IT relationship stays useful through documentation updates, quarterly planning, recurring security review, backup-related review, and practical recommendations leadership can act on. If a restore of a customer-owned backup is needed, we seek sign-off from your named contact and run it only when that work is in scope.
- Operations runbook updates
- Quarterly IT planning
- Security and backup review
- In-scope restore after sign-off
Open a Ticket.
Reach a Human.
Clients open tickets in the FreeITSM portal at support.gridlogicit.com. Human ticket handling runs Monday through Friday, 07:00–17:00, unless separately arranged. 24/7 RMM monitoring and alerting continue after hours.
Submit a Ticket
Use the client portal for the fastest path onto the service desk board. Include the affected user, system, and business impact.
Open support.gridlogicit.comEmail Support
Mail sent to support@gridlogicit.com is ingested into the same ticket queue. Use this when the portal is not available.
support@gridlogicit.comCall During Business Hours
Reach GridLogic at (904) 298-7502 Monday through Friday, 07:00–17:00. After-hours calls still capture intake; human follow-up is during business hours unless separately arranged.
(904) 298-7502